FAQ
Everything you need to know about ordering, shipping, and caring for your LUXE HAIR order. Still curious? Get in touch — we're happy to help.
What kind of hair does LUXE HAIR use?
Every piece is thoughtfully selected for premium quality. Our human-hair styles are designed for a natural, beautiful finish, while select lace styles feature ultra-fine HD lace for a seamless, natural-looking blend.
When will my order ship?
Orders are dispatched within 1–3 business days, and every order ships with tracking so you can follow your piece from our door to yours.
Do you offer free shipping?
Yes — shipping is complimentary on all US orders of $150 or more.
What if my order arrives damaged or defective?
Reach out within 48 hours of delivery through our Contact page and we'll make it right.
Is it safe to order on your site?
Yes — checkout is fully secure and encrypted, so your details stay protected from cart to confirmation.
How can I get in touch?
The quickest way is through our Contact page — send us a note and the LUXE HAIR team will get back to you as soon as possible.